Sample article. Replace it with your own advice, written in plain language from your workshop’s experience.
How does the smash repair process work?
Getting your car repaired takes five steps: get a free quote, approve the work through your insurer or privately, book the car in, let us repair and quality-check it, then collect it. We keep you updated at every step, so you always know when your car will be ready.
- Get a free quote: send photos online or drop in, and we give you a written estimate.
- Approve the work: lodge your insurance claim with our help, or approve the private quote.
- Book your car in: we agree a drop-off date and order the parts before you arrive.
- Repair and quality check: we repair, paint and check panel gaps, finish and electronics.
- Collect your car: we walk you through the repair and give you the written warranty.
Frequently asked questions about smash repairs
Can I choose my own smash repairer for an insurance claim?
Many Australian car insurance policies let you choose your own repairer, while some require the insurer’s preferred repairer. Check your Product Disclosure Statement or ask your insurer. We can help you lodge the claim and work with your insurer either way.
How long do smash repairs take?
Minor repairs such as a bumper scuff often take one to two days. Larger collision repairs usually take one to two weeks, depending on parts availability and insurer approval. You get a written timeframe with your quote and updates during the repair.
Do I need to book in for a quote?
No. You can drop in during opening hours for a free quote, or send photos through the online quote form. Photos let us give a fast estimate, and we confirm the final price once we inspect the car.
Is my car safe to drive after an accident?
Do not drive the car if warning lights are on, fluid is leaking, lights or mirrors are broken, or it pulls to one side. Call us and we can arrange a tow to the workshop.
Are your repairs guaranteed?
Yes. Our workmanship is covered by a written warranty, and we explain exactly what is covered when you collect your car.
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